June 17, 2019
Chatbots for business are becoming increasingly common, and can offer a variety of benefits to both the customer and the company. You’ve probably noticed them pop up on retail websites, map pages, and in mobile apps about everything from travel to nutrition.
Chatbots provide interactive communication between a business and its consumers using software developed to imitate human conversation. Today’s bots now leverage artificial intelligence to assist customers with questions about products and services, making them more effective than ever.
A computer scientist at MIT gets credit for the first talking bot, named ELIZA, back in 1966. ELIZA used pattern-recognition in speech for its conversation. Then, throughout the second half of the 20th century, chatbots became increasingly more complex and intelligent – and useful. In today’s world, chatbots comprise no small part of the growing tech space with Gartner estimating that more than 85% of all customer support services will use chatbots by 2020.Read More
February 20, 2017
The use of speech recognition technology is increasing and your business could benefit. Do you remember the first time you heard an automated voice recite, “press or say one” when you called a service center? How about the first time you used the little microphone icon on your phone to dictate a text? The option to speak instead of press or type was novel and exciting. Today, speech recognition technology has advanced so significantly that the software can “comprehend” complete sentences, not just a simple number or word. In this blog post, we review what speech recognition is, software options, and current uses. We wrap up with some ideas about the future of speech recognition. Read More
August 15, 2016
This month Apple signaled its commitment to advance the development of Artificial Intelligence (AI) in its products with the acquisition of tech startup Turi, a machine learning platform for developers. The move follows a growing trend by major tech companies such as IBM and Google to create and implement more advanced technology in the growing Chatbot industry.
For those new to the term, a ‘bot’ is simply software that’s been designed to automate tasks. Chatbots (from Chatter + Robot) take this to next level by simulating human conversation, making it seem as though you are talking with a human as you use the bot. While programs that recognize and respond to language have been around for decades, they have become a standard offering in consumer devices in more recent years. These programs use natural language processing, the ability to understand and use human conversational phrases, to interact with humans on simple tasks. Nearly all users of smartphones or messaging apps have experienced this technology, the most well-known being Siri by Apple, Alexa by Amazon, and Cortana by Microsoft. Read More
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