Chatbots for Business

Chatbots for Business: Leveraging AI to Benefit Business

Chatbots for business are becoming increasingly common, and can offer a variety of benefits to both the customer and the company. You’ve probably noticed them pop up on retail websites, map pages, and in mobile apps about everything from travel to nutrition.

Chatbots provide interactive communication between a business and its consumers using software developed to imitate human conversation. Today’s bots now leverage artificial intelligence to assist customers with questions about products and services, making them more effective than ever.

A computer scientist at MIT gets credit for the first talking bot, named ELIZA, back in 1966. ELIZA used pattern-recognition in speech for its conversation. Then, throughout the second half of the 20th century, chatbots became increasingly more complex and intelligent – and useful. In today’s world, chatbots comprise no small part of the growing tech space with Gartner estimating that more than 85% of all customer support services will use chatbots by 2020.

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Facebook F8 Conference

Top Announcements from Facebook F8 Conference 2017

The Facebook Developer Conference (Facebook F8), held this past week in San Jose, promised camera tricks, new AR capabilities, lots of bots, and much more. Two announcements in particular caught our attention, one on the Camera Effects Platform and the other on Facebook Spaces. While both announcements are exciting to us as consumers, both also impact us as developers who strive to build great products using the latest and best tech. Read More

Privacy in the Digital Age

Personal Privacy in the Digital Age

Personal privacy has become a complex topic in the digital age, with reverberations in every sphere of life from government and politics to healthcare and commerce. People spend an incredible amount of time online, and in doing so, generate the ability for others to learn a significant amount about them by tracking their digital activity and communications.

Such tracking occurs in spades, by everyone from our online service providers to shopping sites, news providers, and social media outlets. These organizations gather volumes of personal information behind the scenes, capturing our internet search terms, purchasing habits, and even IP location.

Beyond this data tracking that we don’t often consciously note, we are regularly prompted to provide personal information to execute transactions, browse certain sites, or share online. We ourselves even choose to add to this volume of digital information by proactively sharing our pictures, videos, and personal stories on a range of social media sites. Read More

SXSW: Old Spice and Everything Nice – First Impressions from

In the past 48 hours, I learned more than I did in my entire college career. Well, maybe not more. But close.

I’d been told that SXSW was huge, but I never expected everything to be so crowded. Three of the panels I wanted to sit in on the first day were sold out. Luckily, there were easily 4 other interesting options going on at the same time. I’m trying to take in as much as I can and have been furiously taking notes on my iPad. Although I think Read More

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